Terms of Service

Service Scope

VPNFrame provides international routes and subscription services for cross-border access, with coverage in 120+ countries and 230+ routes. Windows / macOS / iOS / Android / Linux are supported. Available routes and connection methods are listed in the user panel and may change due to maintenance or network conditions.

This service provides network connectivity only. It does not include accounts or paid benefits for third-party websites, AI tools, or streaming platforms. Third parties determine their own content, regional rules, and access eligibility. Establishing a connection does not grant permission to use their content.

Accounts and Subscriptions

No email address is required; you can create an account with a username and password. Keep your login and subscription details secure. Do not post them on public pages or resell, rent, transfer, or share your account or subscription with others. Losing your credentials may affect account recovery, so keep relevant order information.

There is no limit on the number of devices online at the same time. The service is for the account holder’s personal use on supported platforms; this does not permit sharing with multiple people or resale as a business. A subscription must be retrieved after logging in. On Windows, macOS, Android, and Linux, log in to the client to download it. The iOS access option depends on the status of an eligible plan.

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and do not expire. Check the selected plan type and order total before payment.

Acceptable Use

You must comply with the laws and regulations that apply where you are located and to your activities, as well as the rules of any platforms you access. Do not use the service for fraud, infringement of others’ privacy or intellectual property, distribution of malware, attacks on network systems, spam, or other unlawful conduct.

Do not disrupt the normal operation of the service, attempt unauthorized system access, or use automated methods in ways that harm other users. VPNFrame provides network connectivity; it does not obtain third-party authorization on your behalf or relieve you of responsibility for your own actions.

Availability and Liability

Connection performance depends on factors including your local network, device configuration, carrier routing, the destination service, and maintenance. VPNFrame does not guarantee that a particular route will always be available, a specific speed, or continuous access to third-party content. If you experience a problem, try switching routes and then describe the issue in a support ticket.

Connection issues caused by third-party outages, force majeure, or user configuration errors should be addressed according to their actual cause. VPNFrame accepts responsibility to the extent permitted by applicable law. These terms do not exclude liability that cannot legally be excluded or cancel any refund rights already promised. See the Privacy Policy for information about privacy practices.

Payments and Refunds

We accept Alipay / WeChat Pay / USDT. You may request a full refund without giving a reason within 7 days of your first payment. Log in to the user panel and submit a refund request through the support ticket portal, providing the relevant order information. You do not need to explain why you are dissatisfied with the service.

VPNFrame will verify your account and payment records and provide progress updates through the ticket. Refund processing and settlement depend on the payment provider, so these terms do not promise a fixed time for funds to arrive. Do not provide your password or complete subscription details with your request. If you have questions about an amount or record, continue the conversation in the same ticket.

Account Termination and Changes to These Terms

In cases involving unlawful use, resale or sharing, unauthorized access, or disruption of the service, VPNFrame may suspend the relevant access, request corrective action, or terminate account use based on the risk, and explain the reason where appropriate. If you believe a decision was made in error, you may request a review through a support ticket. Account actions do not automatically remove any rights you have under applicable law.

Changes to these terms will be published on this page with an updated date. Changes affecting important rights or obligations will be announced on the site or through the user panel. Changes will not retroactively reduce refund commitments for orders already in effect. If you disagree with future changes, you may stop using the service and discuss any outstanding matters through a support ticket.