Privacy Policy
Last updated: November 2026
This policy explains what data VPNFrame handles, why it is processed, and how users can manage it across the website, user panel, and network acceleration subscription service. Our privacy approach is anonymous and no-logs; billing data is handled separately from network activity.
Account and Business Data
No email address is required to register; an account can be created with a username and password. This service processes usernames and the credentials needed to verify passwords, identify accounts, maintain login sessions, and provide subscriptions. Email is not required for registration. If a user voluntarily provides an email during a support conversation, it is used only for that conversation and related assistance.
Order data includes the selected plan, order amount, payment status, transaction reference information, refund handling, and cumulative traffic usage. This data is used to deliver subscriptions, verify payments, and resolve disputes. When a user submits a support ticket, this service receives the text and attachments they provide. Please do not include passwords, payment credential keys, or complete subscription URLs.
Anonymous No-Logs Policy
VPNFrame does not record which websites users access through the subscription service, store browsing content, destinations, or DNS query history, or create connection logs that can be used to trace individual network activity. Cumulative traffic figures are used to measure plan usage and do not include details of websites visited.
Temporary session state needed while a connection is active is used only to maintain the current communication and is not retained as historical connection logs after the connection ends. If an issue occurs, support staff may ask users to provide an error message, client version, or diagnostic excerpt. This information is used only for troubleshooting and should not contain browsing content. Website analytics and subscription route traffic are handled separately.
Website Analytics and Browser Storage
Website analytics help us understand traffic sources, page usage, and button interactions so we can improve content and workflows. They are not used to analyze browsing activity on subscription routes. Analytics should not include passwords, authentication tokens, or subscription URLs, and this service does not use analytics data to build cross-site browsing profiles.
Cookies and local storage may be used to maintain login sessions, language preferences, and essential interface settings. Users can restrict or clear this data in their browser settings; after clearing it, they may need to log in again and reset their preferences. Logging out ends the current login session, but clearing browser storage does not delete account or order records stored on the server.
Third-Party Payments and Data Disclosure
This service supports Alipay / WeChat / USDT. Payments are handled by the selected third-party payment service or the relevant transaction network, and their own rules apply to data collection and transaction records. VPNFrame receives the transaction reference information and payment result needed to verify an order. Users are not asked to provide third-party payment account passwords to this service.
This service does not sell personal data. When coordination is needed to handle a payment, refund, or service issue, only the information necessary for that purpose is shared. If disclosure is legally required, data is handled only to the extent required by applicable rules; this does not create or reconstruct users' browsing histories.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide account services. Support ticket and diagnostic data is kept while an issue is being resolved and for any necessary review, then deleted or de-identified once its purpose has been fulfilled. Order and refund records are retained for as long as needed for transaction verification, dispute resolution, and applicable legal obligations. Closing an account does not immediately delete these records.
Users can sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account data. Account ownership must be verified before processing a request to prevent accidental deletion or unauthorized disclosure. If some data must be retained by law, this service will explain what is retained and why. A deletion request does not remove records held independently by third-party payment services or transaction networks.
Policy Updates and Questions
Updates to this policy will be published on this page, and the month at the top of the page will be updated. Significant changes to processing purposes, data categories, or user rights will be announced on the website or in the user panel. Where applicable rules require separate consent, it will be obtained as required.
Privacy questions and data management requests can be submitted through a panel support ticket. For service use and refund rules, see the Terms of Service. This page explains data handling and does not replace the specific service terms.